Hi Patricia,
Thanks for your reply, and I understand what you are saying. That said, my real question was, if I ordered the downloadable version, does that version perform differently depending on whether or not I am "online" (i.e. the program can communicate with TT via the internet while I am working) or if I am "offline", (i.e. there is no connection to TT via the internet). My assumption is that the program itself should perform the same either way. Can you or anyone there confirm that my assumption is correct?
Regardless, as a consumer who bought the downloadable version so that I can work on my taxes even when I don't have a connection to the internet, I expect TT customer service to support that product. In that light, the instructions I gave in previous emails should enable a TT person to recreate and troubleshoot the problem that I described fairly easily, and to initiate a fix with the developers who write the code. As I said, it should be a simple fix and be beneficial to the TT users that have also bought the downloadable version, and my guess is that there will be others that will desire a simple way to delete an unwanted entry.
The only thing I should have mentioned before is that my brokerage transactions are greater than a handful, so I am using the "Totals" method instead of the individual entry method. Regardless, I am wanting to totally delete the very top-level brokerage entry. Thanks in advance for any support.
Best regards,
Mike
