Something on the form is not holding the information. A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files). You need to delete the form while following the steps below:
Online version:
- Delete the form/ worksheet- if possible, see How to Delete
- Log out of your return and try one or more of the following:
- Don't use Internet Explorer.
- Clear cache and cookies,
- Sign in using a different browser.
- Sign in using a different device.
- Log back into your return.
- Enter the information again.
Desktop version:
- Delete the form
- Save your return while closing the program.
- Update the program
- Open
- Enter the information again.
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