we don't know what the c/f was from 2021 to 2022. Even though page 1 of the 1040 may show a capital loss. if 2022 adjusted gross income was negative that would mean some or all of the capital loss was not used and remains as a c/f to 2023. In the 2022 worksheets there should be one where the c/f to 2023 is computed. if it is zero there is a general c/f worksheet in the 2023 return where the c/o is reflected. those numbers would have to be corrected so the proper c/f is shown on schedule D.
I would be surprised that Turbotax made such an error.
there is a worksheet on page D-11 of the schedule D instructions so you can do your own computation for c/f from 2022 to 2023
https://www.irs.gov/pub/irs-pdf/i1040sd.pdf
