I've always used the desktop version, but thought I would try the online version this year. Started the online process, but soon realized it is terrible. When I log in, it just takes me to "...let's keeping working on your taxes" page. I don't want to keep working on my taxes. I want to go to to the page where I can buy and download TurboTax, but there is no way to get there from the page I am on. I have to literally logout and then I can see the generic landing page. OK, let me buy the desktop version. I pick my product and it asks me to create an account or sign in. I sign in, and the next page that opens is the "let's keep working on your taxes page". Argh!!
OK, I guess it stupidly assumes that if I have a tax return in progress there is nothing I would rather do than continue with that. I found a post explaining how I could remove all my input and start again, which I did thinking that if I hadn't put any data in, it would take me to the generic landing page where I could buy the product I want. That didn't work. No matter what, once I enter my ID and password, the only thing I can do is use the online tax app.
How do I get out of this loop?
