It depends. If what you are saying is that you made all the required entries each year and the payment amounts entered did not flow to the Schedule D in the years you mention, that would be very odd. There would be no automation to Schedule D unless you actually entered the payments received in each year. At that point, TurboTax would calculate the taxable gain portion of the sale for each year.
Also, and this may or may not pertain to you, if there was any depreciation recapture from a sale of business assets, then all of that portion of the gain would have been taxed in the year of the sale. Only an excess gain would be allowed to be reported on the installment method.
Lastly, any interest income from an installment sale must be entered each year as well either in the installment section or under interest income section (not both).
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