My assets have had no break in service. The resulting numbers just do not match the depreciation detail from my tax preparer from 2022 and worksheet for 2023. I chatted with two online support people. The first (5 years experience) didn't know the answer and just asked if I had any other questions. The second (10 years experience) was great - she spent an hour and a half with me and was able to help me get the right number for amortizing points, but she didn't know why the two items of depreciation would not calculate correctly. It would be great if that same support person could follow up with me when she finds an answer. Instead, I would have to open a new live chat and just hope they have the answer. My return should be very simple, but it's taking hours to complete. There should be a way to log this as a support request and receive follow-up from TT.
