cmoraz
Returning Member

Import prior year 2022 to 2023 not working (Deluxe)

I've read and tried recommendations and still can't get an import. I can find and open my .tax2022 return on my Mac.  When I open the 2023 application (downloaded from Costco) and get the "begin" screen it doesn't list any of my prior years return to choose.  I browse for it manually and then can't find it.  I've been using turbo tax for over 10 years and have't had this happen.  VERY frustrated!  If I try the account recovery process it just takes me to a place where it wants me to purchase Turbo tax.  I have 2 log on's and tried each one.  Wondering if I should delete the 2023 application, but don't know if it will let me download again.  Thank you.