Thank you all for your help. I'm so glad you took the time to help me with this unexpected issue. I know now what to do to prevent this from happening again, I hope. Next year I'll have him log onto my account to activate the software. I just didn't think of that this time. I want to do this properly so we get what we pay for, but not wrong Intuit either.
I got an email overnight from my boy letting me know he bought a new copy of Turbo Tax and downloaded it directly from Intuit last night. It installed successfully. Live & learn I guess. Thanks again.
