I am not sure if you have tried clearing your Cache and logging back into your account. If you haven't click on the link below. Once you are done log back into your TurboTax and follow the instructions provided by @helenac12
Clear Cache
The Cost Basis of the Stock option is important and should be manually entered. Otherwise, the gain/loss on your return will be incorrect which will affect the tax refund or liability.
@etunnel
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