@naidasmel Try to sign in directly to First Command with your login. Some Financial institutions require a login and password to import.
If that doesn't work, you may have to reset your mac keychain.
If you get a Keychain prompt asking you to provide TurboTax access to Intuit ID, enter the password for your account and select Always Allow.
If this doesn't work or you selected Deny, remove Intuit session tokens stored in the Keychain.
- Quit your TurboTax Mac application
- In Finder, select Applications and then open the Utilities directory and launch the Keychain Access application. Type intuit id in the search box
- If you notice any search results for Intuit ID and Kind as application password, delete them
- In Finder, select the Go menu at top and then select Go to Folder.... Type ~/Library/Application Support and select Go. Select the TurboTax 20XX directory and delete AuthorizationClientContext.plist, if present
- Restart your computer and try importing again.
**I don't work for TT. Just trying to help. All the best.
***Say "Thanks" by marking as BEST ANSWER and clicking the thumb icon in a post and that I solved your question
**Mark the post that answers your question by clicking on "Mark as Best Answer" I am NOT an expert and you should confirm with a tax expert.
