Turbotax indicates that financial data has been retrieved but nothing is in the program

I am trying to retrieve my data from brokerage accounts.  Some brokerage account work within the Turbotax program but others open a tab in my browser.  The browser I am using is Brave.  After I enter my password, the screen shows a messaage Success! We got your tax data. You can now return to TurboTax.  When I back to the Turbotax program, nothing has been entered.  What might be the problem?