Investors & landlords

We are having this problem with Fidelity. First we get a message that the import is successful. Then back in TurboTax we get a message that the import failed and we are referred to a link about what to do with more than 10,000 transactions. We do not have that many transactions. At most we have less than half that many. We are using the cd-rom which is supposed to accommodate 10,000. Apparently it does not, not even close. We have communicated with Fidelity and understand that all is well on its end. We know that we can input data manually, but that is not why we purchased TurboTax.