1099Q Box 2 & 3 are blank

Today I was trying to input one of my children’s 1099Q’s. I have 4 children and have been receiving these forms for a decade. NEVER has there been amounts in box 2 and 3 for basis and earnings. NEVER has Turbo Tax required those amounts. Turbo Tax figures out your basis after you input your 1098T, 1099Q and all education expenses. You can find the calculations in IRS pub 970. This past year I spent hours on the phone with Vanguard trying to figure out the basis of a Coverdell I was rolling over. Their final answer was they don’t keep track of that amount because it’s done on your taxes. Turbo Tax needs to not require amounts in boxes 2 & 3 because I cannot proceed without an input that equals the distribution amount. All 4 of my children’s 1099Q boxes 2 and 3 are blank. Turbo Tax please correct this unnecessary input. Earlier I called Turbo Tax and requested a callback. The agent called me 50 minutes later, and at the beginning of the call, we were accidentally disconnected and the agent never called back, so I wasn’t able to resolve this issue. A software ticket needs to be submitted.