Does payment for room and board as part of being a resident assistant/community leader count in box 5 as scholarship/grant? But not count towards box 1?

Went back to the university for detailed calculations of the 1098-T since we ended up paying over $13,000 throughout the year and box 1/box 5 are now almost identical even though we paid that amount. They came back stating that they applied the amount paid for being a resident assistant/community leader for room and board to box 5, but not to box 1. In previous years, while receiving GI Bill, the amounts being almost equal made sense. However, this year, while receiving no GI Bill Benefits for the fall semester and paying out of pocket, it doesnt make sense that the amounts are still fairly equal.