Student not claimed dependent with 1098-T receives not credit using Turbotax 2024 software

Hello

 

My son is full time student. He received 1098-T.  He is using Turbotax desktop version 2024 to file the tax. He is not claimed as dependent by me. When we go through the steps on software it says that he is not qualified for credit.
He got 1000$ credit in year 2023 with same set of data entry. He is second year student in 2024.

He owes zero dollar in tax for the year 2024.

 

Comparing both Turbo tax software for year 2023 and 2024 the only change is amount in box 1 of 1098-T ($19997). Year 2023 returns $1000 as calculated value. But Year 2024 returns Zero.