Try these options to fix the issue you are having:
For Turbotax Online
- Check your browser's settings. (Clear your Cache and Cookies)
- Check on your internet connection
- Try using a different web browser
If you are using TurboTax Desktop
- Make sure the software is updated.
- Reboot your computer
- Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.
If you are still having issues after trying these options, contact Customer Support by clicking the link below
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