I am reading that you got a w2 with a box 14 amount for tuition that you did not receive. You need to contact payroll and find out what is in boxes 1 and 14. Perhaps box 14 is for something else or a payment was made that you forgot. If not, a corrected w2 should be issued.
If you can't get it corrected, file your taxes with the correct information and make thorough notes of what you did to get a correct form and file your taxes correctly. The IRS might ask in a few years and things get foggy over time.
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