TeresaM
Expert Alumni

Education

This is the screen just before the Here's the income that Illinois handles differently screen.  
Is this an Illinois Resident return?



Have you tried clearing your cache?

If you are using Turbo Tax Online, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly.  This TurboTax Help article has directions for clearing your cache. 
Or you can simply use a different web browser.  You can select from Google Chrome, Mozilla Firefox, Internet Explorer or Safari.  If you need to install another browser, be sure to go to the trusted home site for the software for security reasons.

If you are using the Turbo Tax Phone App, then try opening Turbo Tax in the browser window on your phone. It will use the same login information but may display the page better. 

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