Error in Determining Lifetime Learning Credit

The software indicates I am not eligible for the Lifetime Learning Credit despite the fact that I meet all eligibility requirements.  The response states that I can be either claimed as a dependent on someone else's return (not correct) or there are no net qualified educational expenses (not correct).  My situation is the same as in 2021 when I was eligible and received this credit.  I noticed that my 2021 data for this credit did not carry over to my 2022 return.  Could this be the reason for the error?