When you enter the information from Form 1098-T in TurboTax, leave Box 1 empty if there is no entry on your form. Underneath the Box 1 entry field, click on the radio button next to "This is not what (name) paid to the school". Another field will open up where you can enter the amount actually paid.
If you believe that any of the numbers on your Form 1098-T are incorrect, you should contact the school as soon as possible for an explanation. If you file your return with entries that don't match the form that was filed with the IRS by the school, and you claim an education credit based on mismatched entries, you could receive an IRS notice proposing to disallow or adjust your credit.
Please see this TurboTax tips article for more information on Form 1098-T.
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