It says throughout my tax return that I don't qualify for the lifetime learning credit, but when I go to file it says I have to upgrade because I do have the credit?

On the page after I enter educational expenses, it shows that I do not qualify for the American Opportunity Credit or the Lifetime Learning credit, but when I go to file it's saying I can't file for free because I have the lifetime learning credit, though it shows I don't. Please help!