The Lifetime Learning Tax Credit is being added to our refund. The LLC is not refundable. Is this a problem with the software?

For example, if we owe $500 in taxes, it is saying that we are getting a $1500 refund after the $2000 LLC is applied. Per the IRS, "You can use the credit to pay any tax you owe but you won’t receive any of the credit back as a refund."