Lifetime Learning Credit (LLC) is 20% of tuition paid. So, $2000 tuition paid will get you a $400 credit. The LLC is non refundable (you must have a tax liability to offset).
Otherwise, If you are eligible, you have answered something wrong, in the interview. But, a lot of people are just not eligible. See Also see this TT FAQ https://ttlc.intuit.com/questions/3383321-why-didn-t-i-get-a-credit-or-deduction-for-education-expen...
and
https://www.irs.gov/individuals/llc
You must have a 1098-T (or qualify for an exception).
