I hope to save some others a bit of stress. Check to see if the school used your student's temporary school address on the form. If so, the form may have gone to them physically, and/or it has to be looked up online using that address.
I just went to look for my student's 1098-T and realized there wasn't one on the website to download. So, I found this post to see what to do. Then, I decided to call student accounts at the college, and they quickly asked me if my address had changed. I told them it hadn't, but they pressed and asked if my child had moved. Yes, they had moved off campus, but I didn't think they would have changed their address from our permanent one. They told me that I should try using the temporary mailing address to look up the form online - and that was the issue!!!! Because the 1098-T had a new address, I had to look it up with that address.
So, I hope others might benefit from this discovery.
I asked the school if it will be okay to file my taxes with the new address not being the same on the 1098-T as our tax return filing address, and they told me that would not be an issues. I hope they are correct.
