The Lifetime Learning Credit (LLC) is non-refundable. That is, it can only offset an actual tax liability, Review form 8863 for details on the credit calculation. Only tuition and fees are eligible, not books and computers.
If you are eligible, you have answered something wrong, in the interview. But, some people are just not eligible. See https://www.irs.gov/individuals/llc
If all else fails, delete the 1098-T and start the ed section over.
