There are two places in TurboTax (TT) where you encounter that question. One in the 1099-Q section and one in the 1098-T. You don't mention if you saw those. Go thru both interviews again (10990-Q first). If you don't see em, delete the 1099-Q and 1098-T and start over.
To contact TurboTax (TT) support:
https://turbotax.intuit.com/support/contact/index.jsp
In the search line enter some keywords or question without quotes. On the next page, skip the suggested topic links and scroll down until you see CALL US. It should show the wait times. Week days 5 AM - 5 PM Pacific time. Free support is not available to Free Edition users. You will have to upgrade to talk to a representative.
Live help is available 7 days per week from 5:00 a.m. to 9:00 p.m. PST. (Jan 11- Apr 21
