This is employer's help for student loans. The law now allows employers to pay up to $5,250 tax free to help employees pay student loans and tuition. The $5,000 should not be included in her wages to be taxed. She should contact her employer for a corrected form W-2.
@Ibantwine I have edited my answer.
[Edited 02/07/2022 | 10:04AM PST}
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