No, they didn't make a mistake. That's just their understanding of how it should be done (which is wrong). But, it doesn't matter whether they made a mistake. You're not going to get them to correct it. There are a kazillion posts, in this forum, from frustrated parents who tried. I vaguely remember one parent succeeding. You just have to deal with it. It's so common, that TT has adjusted the input screens to accommodate (that took arm twisting too).
There used to be a box 2, on the 1098-T, for amount billed. But the IRS eliminated that.
