Here are the most likely reasons and solutions for the "fix error" message on the 1098-T form in the Education area of TurboTax Online.
If there are error messages to fix your 1098-T form and you have "copied and pasted" to enter the employer EIN, it might have spaces or other invisible formatting characters that are causing the errors. Please type it in manually and be sure there are no extra spaces before the entries or after the entries.
If you are using TurboTax Online, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly. The easiest way around this is to simply use a different web browser. You can select from Google Chrome, Mozilla Firefox, Internet Explorer, Safari, and more. If you need to install another browser, be sure to go to the trusted home site for the software, for security reasons. Or you can clear the cache and cookies in your current browser. Click this link for a TurboTax Help Article Clear cache and cookies
If you are using the Turbo Mobile App, then try opening Turbo Tax in the browser window on your phone. It will use the same login information but may display the page better.
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