@tennaw02 said " I don't see where it shows the 2-3k I paid to the school out of pocket"
That amount shows nowhere on your 1098-T. And you don't need it to claim a tuition credit or deduction. As far as the IRS is concerned, money from loans (but not scholarships*) is treated the same as out of pocket. It's your money, since you have to pay it back.
As AmyC said, box 1 should include all payments (loans, scholarships and out of pocket). If you do not believe it to be correct, you can adjust it.
The 1098-T is only an informational document. The numbers on it are not required to be entered onto your tax return. However receipt of a 1098-T frequently means you are either eligible for a tuition credit or deduction or possibly your student has taxable scholarship income.
If you claim the tuition credit, you do need to report that you got one or that you qualify for an exception (the TurboTax interview will handle this)
You claim the tuition credit, or report scholarship income, based on your own financial records, not the 1098-T. In the 1098-T screen, click on the link "What if this is not what I paid the school" underneath box 1. You will then be able to enter the actual amounts paid. You will also reach a screen that allows you to adjust the scholarship amount for "amounts not awarded for 2020 expenses".
*There's even a loop hole available to claim the credit, if you are on scholarship, by declaring some of your scholarship as taxable income.
