@tbrennan00671 Please see AOTC and Eligible Institutions. Verify your institution and reach out to them again.
The worst case scenario would be to mail in your return. In order to complete the return, you would have to make up a number for the federal id, perhaps your social. Then white it out before you mail in the forms and add an explanation stating you qualify, why you think so, and that no fed id was available. Good luck!
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