On the 1098-T questionnaire page titled "Type in the info from your 1098-T", make sure you've checked the box to the left of "xxxx attended this same school in 2019" (if the student did, in fact, attend the same school). Then, when you proceed to the next screen it will then ask you about 2019. If the student did not attend the same school in 2019 and it is not their first year, then the system will be expecting an additional 1098-T. If it is their first year, however, then there would be no 2019 question. Therefore, I am assuming that the student did attend the same school in 2019 and you might have missed checking that box.
