The lifetime learning credit is automatically applied in TurboTax if you qualify for an education credit but don't qualify for the American Opportunities credit, normally because you have completed four years of education. It will give you a larger credit than the lifetime learning credit typically.
If you think you don't qualify for the American Opportunities credit and have entered everything correctly in TurboTax, I suggest you delete your for 1098-T and start that section over.
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