Education

Use the Chrome browser and first clear it of browsing data for all time.

On the Chrome browser
Click the three dots in the upper right corner
Select Settings

Privacy and Security

Clear browser data for all time

Then sign in to TurboTax on the Chrome browser
Go to Tax Tools, Tools, Delete a Form and delete 1098-T Worksheet and Education and Fees Summary
Go to the program 

1. Federal
2. Deductions and Credits
3. Education
4. Expenses and Scholarships (Form 1098-T) - Start or Revisit
5. If you are already there as a student, delete the entry and add yourself again
6. Now you can go through the screens to enter your 1098-T information

To qualify for the American Opportunity Credit, your 2020 modified adjusted income or MAGI can't exceed $90,000 ($180,000 if filing jointly).

For the Lifetime Learning Credit, your 2020 MAGI can't exceed $69,000 ($138,000 if filing jointly).