The $5471 should have been on your 2019 form for expenses paid. The school deems the money was paid in 2019. You should have received credit on your 2019 return. The frustration of having a carryover that large! Your box 5 income is looking pretty large. I am going to recommend you look at another of my answers for help. You may yet be able to get education credits. Usually, it is much better for you to have credits and the kid a little income.
If the $5471 was not on your 2019 1098T, you should contact the school and have them issue a new one and amend your 2019 return.
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