Bottom line up front: 1) Find the Your Education Expense Summary and edit student to enter the 1098-T data (boxes 1, 5, 7-9), and then 2) go back and confirm the tuition section is correct. Using the TT search to link to this 1098-T entry for step 1 will not work, but will take you to step 2.
Fixed: I was having that same issue in preparing 2020 taxes. I fixed ran across our mistake when I was attempting to erase the education entries as suggest by a reply from last year. I has zeroed out my son's entry of his scholarship money, and later I went to delete the student entry under the heading "Your Education Expense Summary". I selected edit and realized this is where the 1098-T information should be entered, which is not the location that TT's search for 1098-T will send you. I believe he missed this entry because it may have been auto-populated from last year's TT form. When I went back to his original entry, I see that space was for additional scholarships. Moving the expense before the scholarships would have help tremendously. Missing this would have cost a few thousand dollars between federal and state.
