@Runnotout
Are you claiming the AOTC on your return or is the student claiming it on his? Most students are not eligible, on their own.
There is no workaround. If you are eligible, you have answered something wrong, in the interview. But, a lot of people are just not eligible. See https://www.irs.gov/Individuals/AOTC
Only $1000 of the $2500 is refundable. The other $2500 can only be used to offset a tax liability.
Why do you think you qualify?
