If you know your total qualified expenses are $4000 (or more) and you're getting something less, you've made an error in the interview.
Go thru the interview again and/or review the student information worksheet to see if you can find it. Is box 1 of that student's 1098-T $4000+ more than box 5? That's usually all you need to enter.
You may have to delete and start over (on that student).
Go through the entire education interview until you reach a screen titled "Your Education Expenses Summary". Click delete next to that student's name. You'll then get the "Your Education Expenses Summary" screen again. Click the "Add a student" button.
