"I do have the FMV and that has been entered. It still shows no education credit (Lifetime Learning, American Opportunity) and no deduction for room and board".
There is no relationship between ESA FMV and education credits. The FMV, along with your basis, determines the taxable amount of the ESA distribution.
The room and board "deduction" will not show anywhere, except the 1099-Q worksheet. It is not a true "deduction". The R&B expenses are just used in calculating the ESA taxability (on the 1099-Q worksheet).
I, too, had trouble getting to the R&B entry point. But, the Education expenses summary entry point did work: "Your Education Expenses Summary". Click edit next to the student's name. That should take you to a screen “Here’s your Education Summary”. Click edit next to “Education Expenses".
