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1098T 2017
So currently ive been dealing with the IRS about my taxes currently for the year of 2017 their saying that box 2 "The amount in box 2 of your form 1098t (amounts billed) may not be used as substantiation for the Education Credits. Eligible amounts should appear in box 1 of form 1098t (payments received) or be verified by similar documentation. Please provide us with documentation showing the amount of education expenses you paid and we will adjust your account accordingly. " From my understanding ive looked up about box 1 and box 2 being used. So far I've found that after 2018 box 2 isn't being used anymore and that box 1 is being used now, ive looked at my previous 2014- 2017 1098t that box 2 is being used and not box 1. So my question is , was box 1 ever before 2018 used cause none of my 1098t years 2014-2017 have an amount on box 1 cause mine don't, 2018-2019 are using box 1 now but not box 2. The IRS is asking for an amount on box 1 for 2017 when it wasn't used. What should i do or can do ? Mind you i didn't get any help i paid for my schooling with a payment plan.