Education

Other issues with the refundable portion of this credit can come into play based on your age.  Generally, students under the age of 24 who still have at least one living parent cannot claim the refundable portion of the credit unless they have wages and those wages are sufficient that they provide more than half of their own support. 

The support the student provides must come from earnings to be eligible for the refundable portion of the credit.  

Occasionally, this section of TurboTax does need to be cleared to work best.  This is particularly true if information has changed since some initial calculations were performed or sometimes due to updates in the software.  This is because this section of the program is searching to find the best option of credits, deductions, and use of other types of funds.  It's one of the more complex areas of the tax code!

Try to reset the section and re-enter only your education data to see if this resolves your issue. 

Here are the steps to do that: 

1. Login to TurboTax.com
2. Click on Tax Tools in the menu on the left side of the program.
3. Next, click on Tools.
4. Click on Delete a Form in the menu that pops up.
5. Delete the education worksheet (may be abbreviated Wks) and any education related forms that you see in the list.  
6. Confirm deletion of these forms on the next screen.
7. Clear browser cache and cookies, close the browser, and return to TurboTax.com to re-enter the data. 

@Student HaNa