Is your income too high? Does your box 5 scholarships and grants equal your expenses? If so, you would need to claim some of box 5 as taxable income to allow you to claim education credits.
If neither income nor scholarships, what do you have on your 1098-T?
Related:
Why didn't I get a credit or deduction for education expenses?
What education tax credits are available?
Why is my scholarship taxable?
Who is eligible to take the American Opportunity Tax Credit?
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