If you have done all you can and still can't get the e-file process to work, you can just mail it. If you are not ready to do that yet, you can clear the entire return and start from scratch.
- If you haven't already done so, sign in at TurboTax.com
- On the welcome back screen, in the left-side menu, select Tax Tools, and then select Clear & Start Over (click or tap the 3 lines in the upper-left corner if you don't see this menu).
- Answer Yes in the pop-up to confirm.
- After your entries have been cleared out, we'll prompt you to select a TurboTax product so you can start over from the very beginning.
