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Block 5 and 6 conflict
My daughter graduated in April 2019. During he last semester she used the GI-Bill for part of the tuition and paid the rest with a student loan. The school applied a scholarship to her account in January 2019 and then took the money back out of her account two days later as she was not eligible. The problem is, they put the scholarship in block 5 and the retraction in block 6 (adjustments for prior years). As a result, the 1098 makes it appear that she received more than she paid. The school refuses to adjust as they say it is standard practice to apply the scholarship in the year received (2019) even though it was supposedly for the fall semester. And that the amount in block 6 is correct since the scholarship was for the Fall Semester of 2018. How do I fix this?