After calling twice and speaking to two reps who also said they were unaware of the issue, I finally gave up. I had paid TT already, but there is a form to request a refund. You can type in "refund for online software" and I finally found it in the search area within the tax filing section.
I received a refund within 2 days, and filed with H & R Block online. Was $23 cheaper, and actually somehow got back more in my refund on their site! I've loved TurboTax for years, but this year I couldn't wait any longer.
