Education

Correct, you have to get to the very end where it shows the Education summary (scary because I wasn't positive I could change anything if I went all the way to the end!) This is clearly a confusing issue but I'm glad it is getting attention so others can save a handful of hours! I wanted to come back to comment more specifics about my situation because when I did my tax return recently, I had a really hard time finding information about it.

 

I cleared my tax return and started over completely with the clear/start over button on the bottom left corner *three times* because of this. I was positive I didn't enter anything early, and when I got a TurboTax rep on the phone with me, I shared my screen with the co-browse feature (awesome feature, by the way!) and she was stumped and said it was definitely a glitch. The program would skip straight to "Now let's enter your other educational expenses" without an option to add anything initially. When I tried to go back, it went back to the main Deductions page. 

 

The TurboTax rep on the phone with me was incredibly helpful and patient, and not defensive at all (a welcomed contrast to the "we do listen" comment on this thread). It was worth waiting for the call back to work with someone who listened and helped without a shred of judgment or defense. All of my interactions with TurboTax reps on the phone (3 this year) were top notch. If you're really stumped, just call or request a call back.