did you post the 1098-T form? if not, that may be part of your problem
if the student is a dependent, the 1098-T is posted on the parents return (as long as Box 5 does not exceed Box 1). If Box 5 exceeds Box 1, then the form goes on the student's tax return.
also, TT will ask about room and board, books, etc, that is important as well to get the tax return correctly posted.
lastly, whose social security number is on the 1099-Q? your's or the students? that is important.
