If the program if offering the Lifetime Learning Credit, but not the American Opportunity Tax Credit, you should go back through the Education Interview Questions. Either you answered an interview question that is eliminating the AOTC, or your income is too high to claim it. Since you say your income is under the phase out amount, there must be an interview question involved. If you already claimed the AOTC 4 times, (you or the Taxpayer claiming you) the credit cannot be claimed again.
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