If you have not already entered the 1098-T, then follow these instructions:
Enter your 1098-T exactly as is even if the amounts are wrong (this is common). TurboTax, we'll give you the opportunity to correct the info and/or enter more expenses later.
Don't enter 0 for any blank boxes on the form, as this will generate errors. Leave blank boxes blank.
If the student received a scholarship or other financial aid that was more than qualified expenses including tuition, then they will not be able to claim the credit.
If this does not correct your issue, please respond to this thread.
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