Your adjusted gross income (AGI) may be beyond the limits to claim the Education Credits.
"Your modified adjusted gross income is $90,000 ($180,000 if married filing jointly) or less (The credit is reduced between $80,000 and $90,000 ($160,000 and $180,000)."
Please review the following article to see if there may be another factor triggering the disqualification.
https://ttlc.intuit.com/questions/3262983-who-is-eligible-to-take-the-american-opportunity-tax-credi...
If there is nothing, please let me know so I can help further.
